Terms of Use

Castor Bay Property Limited is a private company registered in England and Wales whose registered address is:

Regal house, 70 London Road, Twickenham, TW1 3QS

Whose registered number is:

10725546

Castor Bay Property Limited owns the website located at castorbay.property (the "Website"). By accessing and using the Website you the user agree to be bound by these terms and conditions (the "Terms") which govern your access to and use of the Website.

3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to Castor Bay Property Limited You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Castor Bay Property Limited.

5.2 The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of Castor Bay Property Limited. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Castor Bay Property Limited. The name of Castor Bay Property Limited may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Castor Bay Property Limited.

6.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Castor Bay Property Limited does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

6.2 In no event will Castor Bay Property Limited be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.

6.3 Castor Bay Property Limited has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Castor Bay Property Limited for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

6.4 Castor Bay Property Limited does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

You must read and accept the Castor Bay Property Limited Privacy Policy & Notice which details what type of personal information Castor Bay Property Limited may collect from you when you visit the Website and how Castor Bay Property Limited may store and use the information in accordance with GDPR 2018 and the Privacy and Electronic Communications Regulations 2003.

Castor Bay Property Limited reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Castor Bay Property Limited will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

If there is any conflict between these Terms and any other written agreement between you and Castor Bay Property Limited then the latter shall prevail.

Castor Bay Property Limited will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

Castor Bay Property Limited is not responsible for the availability or content of any third party websites or material you access through this Website.

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

If you wish to contact Castor Bay Property Limited regarding the Website, these Terms or the Privacy Policy & Notice please contact us by post, telephone or in person at:

Regal house, 70 London Road, Twickenham, TW1 3QS

Independent Customer Reviews

★ ★ ★ ★ ★

Burak Atabay

"Our gratitude towards Tina and the entire Castor Bay team is immeasurable. As a newcomer to renting in the UK, I found their team to be exceptionally attentive to our needs and inquiries from day one. The team consistently responded to our inquiries with patience and helpfulness. I am..."

★ ★ ★ ★ ★

Emily Howe

"Choosing Sandra and Castor Bay to help us sell our house was the best decision we made in this whole process. We told Sandra that getting our house sold quickly was our top priority and she went above and beyond to make it happen. Within two days, our house was online, and Sandra had organised 17..."

★ ★ ★ ★ ★

Erin Kirby

"Sandra at Castor Bay Property did an incredible job with selling my property in Hampton. I live a 3-hour drive away and she went above and beyond with managing all the viewings for me, and dealing with things like replacing the garage door lock for me when there was a break-in, and even popping..."

★ ★ ★ ★ ★

Osian Jones

"Castor Bay were superb throughout the whole process. Sandra's friendly, open and honest approach was a breath of fresh air. I would not hesitate to recommend Castor Bay to family and friends."

★ ★ ★ ★ ★

Alet Ferreira

"We cannot thank Dan enough. It was a long process, not his fault and he sure saved our bacon a few times. Thank you a thousand times."

★ ★ ★ ★ ★

Andre Mariani

"It was my first experience, in renting in the UK, and from day 1, Castor Bay staff member were listening to my needs and any queries I could have. Over 6 years, I never had any issues dealing with day to day use of the property, and the team always answered my question... I would recommend to..."

★ ★ ★ ★ ★

Amy Appleton

"Sandra and her family were such a fabulous support during the buying and selling of our home. Their general approach to and invaluable experience was very much needed and gratefully used. They will soon be giving Estate Agents a good name!!"

★ ★ ★ ★ ★

Ian Biller

"Castor Bay have provided a really excellent service for me over the last few years looking after our rental properties in west London. The team are always available and quick to respond to any issues that arise as well as planning for ongoing compliance so that I'm confident that our..."

★ ★ ★ ★ ★

Nic Johansson

"We had met Sandra and Rick when they sold our neighbour's house and had known instantly that we wanted to work with them both when it came to selling our own house. Our neighbours had been incredibly positive about their experience with Rick and Sandra, and had recommended to us that we use..."

★ ★ ★ ★ ★

sian

"We were very pleased with the service that Castor Bay gave when selling our property. Sandra was an attentive and much needed liaison between all the parties. She kept the Solicitors on their toes!"

★ ★ ★ ★ ★

Mark Rouvray

"We just wanted to thank you for all your efforts in selling our property. We really appreciated the support you provided throughout the whole process. It was great to have someone to deal with directly on every aspect of the sale including all the viewings, providing prompt feedback, response to..."