Terms of Use

Castor Bay Property Limited is a private company registered in England and Wales whose registered address is:

Regal house, 70 London Road, Twickenham, TW1 3QS

Whose registered number is:

10725546

Castor Bay Property Limited owns the website located at castorbay.property (the "Website"). By accessing and using the Website you the user agree to be bound by these terms and conditions (the "Terms") which govern your access to and use of the Website.

3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to Castor Bay Property Limited You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Castor Bay Property Limited.

5.2 The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of Castor Bay Property Limited. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Castor Bay Property Limited. The name of Castor Bay Property Limited may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Castor Bay Property Limited.

6.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Castor Bay Property Limited does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

6.2 In no event will Castor Bay Property Limited be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.

6.3 Castor Bay Property Limited has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Castor Bay Property Limited for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

6.4 Castor Bay Property Limited does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

You must read and accept the Castor Bay Property Limited Privacy Policy & Notice which details what type of personal information Castor Bay Property Limited may collect from you when you visit the Website and how Castor Bay Property Limited may store and use the information in accordance with GDPR 2018 and the Privacy and Electronic Communications Regulations 2003.

Castor Bay Property Limited reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Castor Bay Property Limited will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

If there is any conflict between these Terms and any other written agreement between you and Castor Bay Property Limited then the latter shall prevail.

Castor Bay Property Limited will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

Castor Bay Property Limited is not responsible for the availability or content of any third party websites or material you access through this Website.

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

If you wish to contact Castor Bay Property Limited regarding the Website, these Terms or the Privacy Policy & Notice please contact us by post, telephone or in person at:

Regal house, 70 London Road, Twickenham, TW1 3QS

Independent Customer Reviews

★ ★ ★ ★ ★

Paul Fogg

"I recommend Castor Bay 100%. They took me through the selling process and gave brilliant help and advice all the way through the process. I had heard about their selling process and totally bought into this before using them. The idea of just working for the seller and not the buyer is so..."

★ ★ ★ ★ ★

Debbie Davis

"It was so refreshing to deal with Sandra at Castor Bay when buying my new home! A totally hands on company, nothing was too much trouble, straight talking and all my questions answered at speed and helpful advice along the way from start to finish! A complete personal service - thank you to..."

★ ★ ★ ★ ★

G Bhandal

"Extremely professional and super friendly service. Sandra in particular was always easy to reach by phone or email and happy to answer any questions or concerns. They made first time buying straightforward and stress free, especially in this financial climate. Would recommend!"

★ ★ ★ ★ ★

Elaine Colley

"Through the whole process of selling my property Sandra was on hand to make sure that everything went smoothly. Communication was excellent, responding to any questions promptly. Thank you Sandra."

★ ★ ★ ★ ★

Miguel Mendez

"I lived in a property managed by Castor Bay for 3 years, In summary an amazing from the letting process, the management of the property and the closure of the contract. I highly recommend them. Very special thanks to Tina Hadzhieva !"

★ ★ ★ ★ ★

christopher jones

"Castor Bay are by far the best agents I’ve dealt with. Highly efficient, prompt and timely and very fair. I would recommend them highly."

★ ★ ★ ★ ★

Esra Turker

"I have received an excellent service from Tina who has proactively managed my rentel prosess. Tina was kind,helpful and professional at all times . She was helpful throughout each stage of the process. She always communicated very promptly . I would definitely recommend Tina and Castorbay..."

★ ★ ★ ★ ★

Sarah Thomas

"If you are looking for someone as dedicated to selling your home for the best price as you, Castor Bay are the team. We had a few complicated property and buyer issues along the way, which they handled expertly, keeping us on track and in our chain. They managed the process from marketing..."

★ ★ ★ ★ ★

Chrissy Randall

"I stayed with one of their properties for a little over a year and all I can say is that I loved this place. This company always tried to get every issue I had solved in a timely manner with pristine results and I never had to fight them on anything. They are always courteous and friendly and..."

★ ★ ★ ★ ★

Kim Vermaak

"We rented a property through Castor Bay, and were absolutely happy with their service from the start until the end. Sandra showed us the property and from the first meeting she was friendly and approachable. Tina was always professional and would help with any query or problem we had. I would..."

★ ★ ★ ★ ★

geraldene cummins

"Sandra helped me sell my property. She was dedicated and kept things moving along until completion. I would definitely recommend her and her team."