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Terms of Use

Castor Bay Property Limited is a private company registered in England and Wales whose registered address is:

Regal house, 70 London Road, Twickenham, TW1 3QS

Whose registered number is:

10725546

2. This Website

Castor Bay Property Limited owns the website located at castorbay.property (the "Website"). By accessing and using the Website you the user agree to be bound by these terms and conditions (the "Terms") which govern your access to and use of the Website.

3. Ownership and Use of Content

3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to Castor Bay Property Limited You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

4. Unlawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

5. Intellectual Property Rights

5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Castor Bay Property Limited.

5.2 The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of Castor Bay Property Limited. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Castor Bay Property Limited. The name of Castor Bay Property Limited may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Castor Bay Property Limited.

6. Liability

6.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Castor Bay Property Limited does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

6.2 In no event will Castor Bay Property Limited be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.

6.3 Castor Bay Property Limited has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Castor Bay Property Limited for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

6.4 Castor Bay Property Limited does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

7. Privacy

You must read and accept the Castor Bay Property Limited Privacy Policy & Notice which details what type of personal information Castor Bay Property Limited may collect from you when you visit the Website and how Castor Bay Property Limited may store and use the information in accordance with GDPR 2018 and the Privacy and Electronic Communications Regulations 2003.

8. Changes to the Terms

Castor Bay Property Limited reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Castor Bay Property Limited will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

9. Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

10. Severability

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

11. Conflict

If there is any conflict between these Terms and any other written agreement between you and Castor Bay Property Limited then the latter shall prevail.

12. Events beyond our control

Castor Bay Property Limited will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

13. Links

Castor Bay Property Limited is not responsible for the availability or content of any third party websites or material you access through this Website.

14. File Download

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

15. Contact

If you wish to contact Castor Bay Property Limited regarding the Website, these Terms or the Privacy Policy & Notice please contact us by post, telephone or in person at:

Regal house, 70 London Road, Twickenham, TW1 3QS

Independent Customer Reviews

★ ★ ★ ★ ★

Emma Binns

"We had a brilliant experience with Castor Bay. Sandra was wonderful! I thought the company's philosophy and strategy around marketing the house was great and we very quickly got an offer we were happy with. We would absolutely use them again."

★ ★ ★ ★ ★

Yan Wil

"I've been renting from Castor Bay Property for over two years. Throughout my tenancy, Tina and Diana were my main points of contacts for me. Dealing with Castor Bay Property, and the two of them has always been seamless. Very friendly, efficient and always willing to help and support. Would..."

★ ★ ★ ★ ★

Rosanna S

"Sandra and Rick Tooley were an honest and honourable couple, which is a rare find in the world of estate agents. Even though they were principally representing the seller’s interests, They were very supportive to us throughout the sale and were persistent in following up the necessary..."

★ ★ ★ ★ ★

Ross Williams

"Working with the Castor Bay team was effortless always there to advise and to help wherever needed. Sandra, Rick and the team were great. Would definitely use again if selling a property."

★ ★ ★ ★ ★

Patricia Niroumand

"I have been an extremely happy renter through Castor Bay for over 10 years, Everyone on the team have without exception been extremely attentive in all matters, and Tina in particular. I have been very fortunate with all the excellent service and helpful advice. Thank you."

★ ★ ★ ★ ★

Patrick Medway

"We have rented through Castor Bay for 4 years and we cannot speak any higher of the service we have received. Whenever there has been a problem, it has been swiftly and satisfactorily resolved. Our biggest thanks go to Tina, who has always been at the end of an email and looked after us very..."

★ ★ ★ ★ ★

Ana Silva

"It was a short let and the house was great, we had a really good experience. Without a doubt the highlight of the past year was all the help and support that Tina showed anytime was needed. Truly appreciate all the support, she was always really to solve any issues ok the way . Would defenitly..."

★ ★ ★ ★ ★

Ana Silva

"The house was great, we had a good experience, but the highlight of all this process was Tina's help and support throughout the last year, she was always super helpful and quick to solve any issues. I truly appreciate it, couldn't make with without her. Totally recommend the agency, and..."

★ ★ ★ ★ ★

Eleanor Henwood

"Amazing property, helpful agents and absolutely lovely landlords who privately managed the property. We spent a great five years there :"

★ ★ ★ ★ ★

Natasia Galea Holmes

"I have had an excellent experience with Castor Bay. Tina has been extremely helpful throughout my process of finding my new home. Tina has gone over and beyond to assist with all of my queries and has kept great communication. Thank you so much!"

★ ★ ★ ★ ★

Duncan Clark

"My partner and I are starting a family and were looking for a place to move to locally on very short notice with a tight budget. We had a very difficult time organising references as third party company used required a lot of information and was a little rigid. However Castor Bay,..."

READ ALL REVIEWS